Returning the products

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. The right of withdrawal is not applicable for next products (according to the terms of § 53 clause 4 of the Law of Obligations Act):

-          Which are made based on special needs of Consumer, who is the Party of current agreement;

-          Which are made according to the terms, stated by Consumer;

-          For the products in closed package, which are not suitable for return due to health protection or hygiene related issues, or if package was opened after receiption (for example, bedclothes).

The right of withdrawal does not apply if the purchaser is a legal person. 

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. 

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. 

To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address within 14 days of receiving the goods. 

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal. 

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. 

The online store has the right to refuse to make the refund until the goods being returned are received. 

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost. 

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Always contact us if you have problems with the ordered goods, we will try to find the right solution for you.